Do you have a question? The Hoist team is here to help
You can find your reference number on any correspondence we send you such as emails, SMS or letters.
If you cannot find your reference number, you can call us directly or send us a message and we will assist you.
Alternatively, you can register for an online account without your reference number by providing additional details here.
Creating an online account is quick and easy. We recommend you to create your online account using the reference number we provided in all previous correspondence. This way, our system will have the best chance of matching you to your account to grant you access. You can register with your reference number here.
However, if you cannot access your reference number, you can create an account by providing additional details here.
If you cannot gain access for whatever reason, please call us directly or request a call back, and we will assist you.
You may not be eligible to register for an online account because you are unauthorised.
To find out more and manage your account, call us directly or request a call back.
You can find your original lender or creditor details in our first correspondence. Alternatively, you can obtain that information via registering and/or logging on to your online account through our self-service portal.
Register and/or Login to see details of the original lender or creditor.
If, for whatever reason, you may not be able to access your online account, please request a call back, call us, and we will provide you with the details of your original lender or creditor.
When banks or lenders try to collect a debt but fail to do so, some decide to sell it to Hoist Finance.
In this case, we have contacted you to notify you of the assignment, confirming that we have taken over the debt and that the outstanding balance is now due to us.
In addition, your former lender should also have contacted you to confirm that they have transferred your debt to us.
In the future, we will be reaching out to you with advice and solutions to help you get your finances back on track. We are here to help you! Don't hesitate to call us directly, or to ask us to call you back if you have any questions.
Most queries can be dealt with on our website and via your online account for your convenience.
By creating and/or logging into your online account, you can:
- Check your balance and transaction history
- Set up or amend a payment plan
- Update your contact details
- See what offers may be available to you
Registering your account is simple and fast and provides you secure access at a time and place that suits you. Register or Log in to gain access.
You can also make a one-off payment without registering for an account.
If you have other questions or still need to contact us, please call us directly or request a call back.
Most questions can be answered on our website and via your online account.
By creating and/or logging into your online account, you can :
o Check your balance and transaction history
o Set up or change a payment plan
o Update your contact details
o See what offers are available to you
Registering your account is quick and easy and provides you with secure access at a time and place that suits you. Register or log in to access your account.
You can also make a one-off payment without opening an account.
You can make a one-off instant payment without registering for an online account. However, many customers prefer to set up a flexible payment plan. Regular payments are often a more effective way of paying what you owe, as they can be easier to manage.
Register or log in to your online account to set up a payment plan.
If you cannot make a one-off payment or access your online account to set up a payment plan, please call us directly or request a call back and we will assist you.
The quickest way to retrieve your balance is through your online account on our self-service portal. There you will also find options to create or amend your payment plan, view transaction history, update your contact details and see what offers may be available to you.
To view your balance simply Register or Log in to your online account.
If you cannot access your online account, please call us directly or Request a call back.
We accept a wide range of payment types, including:
You can make a one-off payment without registering for an account. Alternatively, you can create or amend a payment plan by registering or logging in to our self-service portal.
In the event, you are unable to make payments online. You can do so over the phone by calling us directly, requesting a call back or by paying bank transfer using the following details:
Account Number/IBAN : FR76 3005 6009 3900 0387 855
BIC : CCFRFRPP
Please quote your Hoist Finance reference number when completing your transaction.
You can make a one-off instant payment without a payment plan and without registering for an online account. However, many of our customers prefer to set up a flexible payment plan. Regular payments are often a more effective way of paying what you owe, as they can be easier to manage and maintain.
Register or log in to your online account to set up a payment plan.
If you cannot make a one-off payment or access your online account, please call us directly or request a call back.
You can make a one-time payment or pay an instalment by bank transfer. To do so, please use the following details:
Account Number/IBAN : FR76 3005 6009 3900 0387 855
BIC : CCFRFRPP
Please be sure to quote your Hoist Finance reference number when completing your transaction.
We understand that circumstances can change. If your payment plan no longer works for you, you can amend it through our self-service portal directly within your online account.
To amend your payment plan, Register or Log in to your online account.
If you cannot access your online account, please call us directly or Request a call back.
Payments can take up to 1 hours to process and appear on your account. If, after 2 hours, your transaction is still not appearing, you should check the status with your bank.
If your bank reports the transaction as successful, please contact us or request a call back.
You can see all the payments you've made to us in your online account through our self-service portal.
To view your transaction history Register or log in to your online account.
If you cannot access your online account, please Request a call back.
If you want a statement of your payments to the original bank or lender where you originally took out the loan, please get in touch with them directly.
You may be unable to Log in to your online account for several reasons.
You may still need to register.
You need to register to gain access to your online account.
You may have forgotten your username and/or password. You must reset your password or username to regain access to your online account.
If you still need help accessing your online account, please call us directly or request a call back.
We understand that circumstances can change. If your payment plan no longer works for you, you can reduce your repayment amount through our self-service portal directly within your online account.
To amend your payment plan, Register or Log in to your online account.
If you cannot access your online account or want to cancel your payment plan, please call us directly or request a call back.
ou will receive an account closure confirmation by letters within 5 working days of the final payment. If you still need to receive your account closure confirmation, please check that you have made your final payment. If you have, please requestthe account closure confirmation using our contact form here.
We always strive to give our customers the best possible service. If you are not satisfied with your experience with us, please let us know about it.
To submit a complaint, please do so by using our contact form. A member of our complaints team will follow up.
Please send us a message via our contact form, including your transaction receipts. Alternatively, you can choose to contact us.
If you have received a notice from us regarding a debt that you do not recognize, it could be because the bank or lender that you took out the loan with has sold the outstading debt to Hoist Finance. Please contact us directly and we will happily assist you in understanding the status of your account.
If you still believe that the debt does not belong to you, please call us directly and we will temporarily halt any further action on the account while we investigate the matter.
If you are receiving correspondence from us that is intended for someone you do not recognise, please do not hesitate to call us and or request a call back to inform us about it. Our team will take steps to obtain the correct address for the intended recipient and remove your contact details from our system.
f you have any concerns regarding your debt and suspect that something may be incorrect, please don't hesitate to call us or request a call back and inform us about it. We will provide you with all the details we have regarding the debt, such as the start date and the name of the original lender or creditor for issuing it.
